Effective Date: October 4, 2026

At Twins Fashion, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help. This Return & Exchange Policy outlines our clear, transparent procedures and guidelines for returning or exchanging eligible products safely across the United States.

1. Overview & Country Coverage

  • Applicable Country: United States of America (USA) exclusively.
  • Accepted Return Policy: We accept returns for both defective/damaged items and non-defective items, including buyer’s remorse or change of mind.
  • Exchange Policy: We accept exchanges for eligible products within the applicable 30-day return and exchange window.
  • Return Method: By Mail.
  • Restocking Fee: $0.00 (No restocking fees apply).
  • Return Shipping Fee: Customer responsibility.
  • Exchange Shipping Fee: Shipping responsibility for exchanges will be handled according to the applicable return and exchange arrangements.

2. Return & Exchange Window

  • You have 30 days from the date your shipment is marked as delivered to initiate a return or exchange request.
  • Return or exchange requests submitted after the 30-day window cannot be accepted under standard policy.
  • We encourage customers to inspect their products immediately after delivery.

3. Product Condition & Eligibility Requirements

To qualify for a return or exchange for non-defective reasons, such as change of mind or selecting the wrong product, items must satisfy the following conditions:

  • Must be in new, unused, and unworn condition.
  • Must include all original packaging, tags, labels, and included accessories.
  • Must include proof of purchase, such as an order number, confirmation email, or receipt.
  • Items showing signs of wear, alteration, misuse, or damage caused after delivery will not be eligible for return or exchange.

4. Exchange Policy

Customers may request an exchange for an eligible product within 30 days from the date the shipment is marked as delivered. Exchanges are subject to product availability and the eligibility requirements stated in this policy.

  • Eligibility: The original item must be new, unused, unworn, and in its original condition with all required packaging, tags, labels, and accessories.
  • Exchange Request: Customers must contact Twins Fashion before sending an item back and provide their order number and the reason for the exchange.
  • Product Availability: Exchanges are subject to availability of the requested replacement product.
  • Equal-Value Exchange: If the replacement product has the same purchase price as the original product, no additional product payment is required.
  • Higher-Priced Replacement: If the requested replacement product costs more than the original product, the customer may be required to pay the price difference before the exchange is completed.
  • Lower-Priced Replacement: If the replacement product costs less than the original product, the difference may be refunded to the original payment method.
  • Exchange Shipping: Any applicable return or shipping costs associated with an exchange will be handled according to the applicable exchange arrangements.
  • Unavailable Products: If the requested replacement product is unavailable, the customer may select another eligible product or request a refund in accordance with this policy.

5. Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or you received the wrong product:

  • Reporting Window: Please contact us within 48 hours of package delivery.
  • Evidence Required: Email our support team at support@twinsfashion.shop with your order number and clear photographs or videos showing the defect, damage, or incorrect product.
  • Resolution Support: Upon verification, Twins Fashion will provide an immediate replacement or, where applicable, a full refund in accordance with this policy.
  • Return Shipping: Return shipping responsibility remains with the customer unless otherwise agreed by Twins Fashion.
  • Replacement Shipping: Any applicable shipping arrangements for approved replacement products will be communicated by our support team.

6. Return & Exchange Process

To initiate a return or exchange by mail, follow these steps:

  • Submit a Request: Contact our customer service team at support@twinsfashion.shop or call +1 (308) 324-9915 with your order number and reason for the return or exchange.
  • Receive Return Instructions: Once approved, we will provide return instructions and packaging requirements.
  • Pack the Item: Securely pack the item in its original packaging, include your order slip, and prepare the package according to the provided return instructions.
  • Ship the Package: Ship the parcel using the designated return carrier. Return shipping is the customer’s responsibility.
  • Inspection: Returned products may be inspected after arrival to confirm eligibility.
  • Exchange or Refund: Once the return has been approved, Twins Fashion will process the applicable exchange or refund according to this policy.
  • Refund Processing: Approved refunds will be processed to the original payment method within 7 business days following inspection.

7. Non-Eligible Items for Return or Exchange

The following items are exempt from being returned or exchanged:

  • Gift cards.
  • Items marked as “Final Sale” or “Clearance” at checkout.
  • Items returned without prior authorization.
  • Items returned after the applicable 30-day return or exchange window.
  • Items showing signs of wear, misuse, alteration, or damage caused after delivery.

Contact Us

If you have any questions regarding our return or exchange process, please reach out to our customer support team: